Professional Technical Support

Get comprehensive technical support including installation guidance, troubleshooting, and maintenance recommendations from our qualified experts across Tanzania.

Installation Guidance

Step-by-step installation instructions and on-site support for proper installation of all construction materials and products.

Troubleshooting

Expert problem diagnosis and resolution for construction issues, material defects, and installation challenges.

Maintenance Support

Comprehensive maintenance schedules, repair guidance, and preventive care recommendations to extend product lifespan.

Our Support Services

Comprehensive technical assistance across all product categories

24/7 Helpline

Round-the-clock technical support hotline for urgent construction issues and emergency assistance. Available in Swahili and English.

On-Site Support

Field technicians available for on-site visits, inspections, and hands-on assistance with complex installation projects.

Remote Assistance

Video call support and remote guidance for real-time problem solving and installation assistance from our technical experts.

Technical Resources

Comprehensive documentation and guides for all products

Installation Manuals

Detailed installation guides for all products including step-by-step instructions, required tools, and safety precautions.

Video Tutorials

Comprehensive video library showing proper installation techniques, common mistakes to avoid, and professional tips for best results.

How to Get Technical Support

Simple steps to access our technical assistance

Contact Support

Call our technical support hotline or submit a support request through our online form with your issue details.

Issue Assessment

Our technical team will assess your issue and determine the best course of action for resolution.

Solution Delivery

Receive detailed guidance, documentation, or on-site assistance based on your specific technical requirements.

Follow-up

We follow up to ensure your issue is fully resolved and provide additional support if needed.

Common Technical Issues

Quick solutions for frequently encountered problems

Installation Problems

Adhesion issues, alignment problems, and surface preparation challenges with step-by-step resolution guides.

Water Damage

Prevention and treatment of water-related issues including seepage, moisture damage, and waterproofing solutions.

Structural Issues

Crack repair, settlement problems, and structural integrity assessments with professional remediation recommendations.

Our Technical Team

Qualified professionals ready to assist you

Certified Engineers

Licensed civil and structural engineers with extensive experience in construction materials and installation techniques.

Field Technicians

Experienced field technicians available for on-site support, inspections, and hands-on problem resolution.

Quality Specialists

Quality control experts specializing in material testing, defect analysis, and performance optimization.

Need Technical Support?

Our technical experts are ready to help you solve any construction challenge